Carol is a highly motivated and dedicated professional with over four years of experience in Data Science and Backend Software Engineering, she excels in executing data-driven solutions to enhance internal data processing efficiency, accuracy, and utility. Her expertise encompasses the application of cutting-edge technologies, advanced troubleshooting techniques, and collaborative engagement with global stakeholders. In her current role, she has a proven track record of partnering with teams to reproduce and resolve customer issues, providing valuable insights for service improvement. Known for driving customer communication during critical events and leading projects to enhance support processes, she is adept at addressing complex business problems. Additionally, her commitment extends to knowledge sharing through speaking engagements in technical forums. Her career focus aligns with roles that offer opportunities for advancement and ongoing skill development.