Melissa Perotti
Lead Customer Service Datalab, Bol.com![Portrait image of Melissa Perotti](https://appliedmldays.org/rails/active_storage/blobs/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBZ2tKIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--a40d2111ac5151f0892e380a6f12d38276e2d13c/melissa.jpeg)
Melissa works at bol.com, the largest e-commerce platform of the Benelux, serving more than 15 million active customers & offering more than 25 million items.
She mainly focused on how to make teams & departments more data aware, created useful KPIs and data science models to become more data driven. Next to that she developed the right data (science) roles & have set up data heavy product teams.
Her background is in marketing intelligence & business administration at the University of Groningen.
Currently she is the lead of the Customer Service Datalab team at bol.com.