Biljana is Senior Product Manager in the Chapter Predictive Services & AI in the innovation unit of Deutsche Telekom Service.
Biljana is Business Owner for Voice Analytics, being responsible for the overall business aspect of the solutions designed for the voice channel in a manner to deliver insight for the business, support for the front-line colleagues and improved processes for our end customers. From her previous positions she also brings experience in predictive modeling of churn and sales intents.